Mundu helps you improve service retention, build loyalty, and drive repeat sales

Mundu provides clear insights into retention performance, automates retention campaigns and follow-ups, and equips your team with the essential information to transform service visits into sales opportunities.


Discover how Mundu can boost your retention by signing up for a free diagnostic today!

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Risk of defection identified!

External Data

Retention Analysis

Identify when drop-offs occur in the customer journey and develop strategies to prevent defection at critical moments.

Customer Segmentation

Tailor marketing efforts, promotions, and service offerings to meet the unique needs of different customer groups.

If Mundu senses a high defection risk, it sends a personalized re-engagement message

If Mundu detects a potential customer defection, it activates our AI chatbot, Rob, to send a personalized message to re-engage the customer and encourage them to book a service appointment.

This streamlined process allows customers to seamlessly schedule a visit by simply responding to the message, enhancing their overall experience.

Customer
background

Defection Analysis

Understand why customers defect at a granular level and deploy measures to prevent future defections and win-back customers.

While we've highlighted a few illustrative reports here, Mundu offers many more standard and custom reports

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Mundu predicts risk of service defection and preemptively stops it before it happens

Mundu's AI algorithm estimates each customer likelihood to defect from service

Mundu's AI algorithm automatically analyzes each customer's past interactions with your dealership and external data to predict the likelihood of them choosing not to service their vehicle at your location.

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Mundu provides clear and actionable insights to improve service retention performance

DMS Data

CRM Data

Mundu

Example Reports

Mundu equips your team with critical insights to transform service visits into sales opportunities

Personalized
up-sell opportunities

Why is service retention important for dealers?

Customers who service their vehicles at the dealership are 4X more likely to buy their next vehicle from the same dealer

This is because regular dealership servicing builds trust and satisfaction, leading to stronger customer loyalty.

Moreover, focusing on customer retention through servicing does not only improves the chances of customers returning to buy another car also increases profits from higher-margin services and parts sales and supports the dealership's growth and reputation.

  • Alexander Jónsson

    Co-Founder & CEO

    Alex brings over a decade of dealership experience and extensive expertise in smart analytics to Mundu. Alex is a management consultant at Simon-Kucher & Partners in NYC, where he specializes in digital strategy and transformation. His foundational work in analytics began at Brimborg, a prominent multi-brand car dealership in Iceland, where he spearheaded the development of the company’s data infrastructure and implemented sophisticated analytical tools for dealership operations.

    Holding an MS in Management Science from Columbia University's Fu Foundation of Engineering and a BS in Industrial Engineering from the University of Iceland, Alex is well-equipped to drive innovation in the automotive industry.

  • Jón Kaldal

    Co-Founder & CTO

    Jón brings five years of leadership experience from his current role managing all analytics at Brimborg, a premier multi-brand car dealership in Iceland. There, he developed a suite of analytical tools, comprehensive reports, and automated workflows to enhance operations.

    His solid foundation is built on an MS in Automation and Mechatronics from KTH Royal Institute of Technology and a BS in Mechanical Engineering from the University of Iceland. Jón's expertise in engineering and analytics has been crucial in optimizing dealership operations and driving forward technological solutions in the automotive industry.